Frequently asked questions
The things guests ask most often. If your question is not here, just ask us, we answer quickly.
Booking & arrival
What time is check-in and check-out?
Check-in is from 4:00 PM, normally between 4:00 and 7:00 PM. Check-out is by 10:00 AM.
If you need to arrive later than 7:00 PM, let us know. Early check-in and late check-out depend on the cleaning schedule, see below.
How do we get into the house?
Entry is keyless. Two days before you arrive you will receive a message from your host with your entry code. The code activates at your check-in time.
Can I book directly instead of through Airbnb?
Yes, and we would rather you did, booking direct usually works out better for both of us. You can also book through Airbnb if you prefer to keep everything on one account. Both options are here.
How many adults can stay?
Up to 4 adults. The house sleeps 8 in total: a king and a queen bedroom for the adults, plus a bunk room with four twin beds built for children. It is a quiet residential street with quiet hours from 10:00 PM to 7:00 AM, so larger adult groups are not a good fit. Traveling with more adults? Our second house, Wilbur By The Waves in north Pacific Beach, is a short drive away and sleeps up to 4 more adults.
Can we check in early or drop our bags?
Check-in is guaranteed from 4:00 PM. If the cleaners finish early we will let you in sooner, and you can usually leave bags in the garage or backyard before then. Ask a day or two ahead.
Can we check out late?
The cleaners start at 10:00 AM, so a late check-out until about 11:00 AM is only possible when nobody arrives that day. Ask a few days ahead and we will tell you.
Is there a minimum stay?
Yes, and it varies by date. Holiday weekends and peak weeks need longer stays, and the calendar shows the minimum for your dates. To extend a stay you have already booked, send a change request through the site you booked on.
Do you offer discounts?
Any current promotion is already built into the price you see for your dates. Booking direct also skips the Airbnb service fee.
What is the cancellation policy?
The policy for your dates is shown before you book, and it can differ by season. We cannot refund late cancellations outside that policy, so travel insurance is worth considering if your plans might change.
The house
How many bedrooms and bathrooms are there?
Three bedrooms and two bathrooms. The master has a king bed, the second bedroom has a queen, and there is a separate bunk room for the kids. One bathroom has a tub-and-shower combination, the other has a glass walk-in shower.
Do you have a crib?
Yes. Two Graco Pack 'n Play travel cribs and a high chair are always onsite, so there is nothing to request or arrange.
Is there air conditioning?
Yes. Each bedroom and the main living area has its own heater and air conditioner, with a remote control near the light switch. The great room also has a gas fireplace that can be lit manually.
Is there WiFi?
Yes, fast internet throughout, good enough for video calls. The network is CrownPointJewell, and your password is in your check-in message and posted inside the house.
What is in the kitchen?
A gas stove and oven, dishwasher, a microwave with an air fryer setting, a double-door fridge with water and ice, and a second fridge in the garage. Plus a blender, mixer, toaster, rice cooker, hot water maker, coffee maker and grinder.
Can adults sleep in the bunk beds?
The bunks are twin beds built for children. One lower bunk works for an adult, but the top bunks are for kids only.
Parking & getting around
Is there parking?
Yes. The garage fits one car and has an EV charger, and there is plenty of free street parking. The garage code is the same as the main house code, and there is a remote control you can keep in your car during your stay.
Can we use the bikes?
Yes, adult bikes and kids scooters are in the garage. The keys are in the blue lockbox; complete the bike responsibility waiver and we will send the code. Guests accept responsibility for bike use. Please lock them back up before check-out.
The Mission Bay bike path runs right along the water from here.
The beach & the area
How far is the house from the beach?
A short walk, a couple of minutes on foot. Crown Point sits on Mission Bay, the calm, sheltered side of the water, which makes it a lot easier with small children than the open ocean beaches.
How close is SeaWorld?
About five minutes by car or Uber. Belmont Park is under ten minutes, and Pacific Beach is a short ride up the bay path.
Do you provide beach gear?
Yes. A beach wagon, beach chairs, buckets, nets and beach games are in the garage, and beach towels are in the hall closet. There is also a portable charcoal BBQ you can carry down to the sand, bring your own charcoal.
House rules
Are parties allowed?
No. We do not allow parties, gatherings, or professional video or photography events. Quiet hours are 10:00 PM to 7:00 AM, and there is absolutely no smoking inside the house.
How does the fire pit work?
It lights at the push of a button from a timer panel on the patio wall, and shuts itself off when the timer runs out. We filmed it, three short how-to videos here.
Can we have visitors?
Parties and gatherings are not allowed. If you would like a friend to stop by, ask us first and we will decide case by case.
Still stuck? Have a look at the guest guide, which covers the house in detail, or send us a message.